Best Telehealth Services 2026: Online Doctor Reviews

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Quick Comparison Table

Introduction

Telehealth has become a mainstream healthcare option in 2026, with millions of patients accessing medical care through video calls, phone consultations, and app-based platforms. The convenience of seeing a doctor from home, avoiding waiting rooms, and accessing care on a flexible schedule has made telehealth an essential component of the modern healthcare landscape.

This guide reviews five of the leading telehealth platforms available in 2026, evaluating each on pricing, insurance coverage, range of specialties, prescription capabilities, and user experience. For men’s health services, see our Hims vs Roman vs Keeps comparison., and overall user experience. Whether the need is a routine sick visit, ongoing therapy, or a specialist consultation, these platforms represent the best options currently available.

1. Teladoc

Overview

Teladoc remains the largest telehealth provider in the United States, serving over 90 million members through employer plans, health insurance partnerships, and direct-to-consumer access. Founded in 2002, the platform has had more time to refine its technology and expand its provider network than any competitor.

Key Features

Provider Network: Teladoc’s network includes over 450 specialties, ranging from general medicine and pediatrics to dermatology, psychiatry, and cardiology. The breadth of the network means patients can often find a specialist without needing an in-person referral.

Availability: 24/7/365 access for general medical consultations. This is a significant advantage for patients who need care outside standard business hours, including weekends and holidays.

Platform Quality: The Teladoc app (iOS and Android) is well-designed with intuitive navigation, secure messaging, and easy appointment scheduling. Video quality is generally reliable, though connection stability depends on the user’s internet speed.

Pricing

• General medical visit (no insurance): $75-$89
• Psychiatry (initial): $199-$299
• Therapy: $99-$149 per session
• With insurance: Copay varies by plan, often $0-$40

Teladoc’s pricing is competitive for general visits. The cost advantage becomes most apparent when covered by insurance, as Teladoc has the broadest insurer network of any telehealth platform.

Insurance Coverage

Teladoc accepts coverage from most major insurers including Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, Humana, and many regional plans. It is also included in many employer-sponsored health plans. Patients should verify their specific plan covers Teladoc services.

Prescription Services

Teladoc providers can prescribe medications electronically to the patient’s preferred pharmacy. Prescriptions for controlled substances follow federal and state regulations and may require an in-person visit depending on the medication and jurisdiction.

Wait Times

Average wait time for a general medical visit is 10 to 20 minutes. Scheduled appointments are also available for non-urgent concerns. Specialty consultations typically require advance scheduling.

[Affiliate Link: Teladoc]

Pros and Cons

Pros:
– Largest provider network with 450+ specialties
– Available 24/7 including holidays
– Broadest insurance acceptance
– Well-established platform with proven reliability
– Competitive pricing with insurance

Cons:
– Provider quality can vary across the large network
– Psychiatry and therapy pricing is higher than some competitors
– Not all specialties available in all states
– Customer service response times can be slow during peak periods
– Scheduled appointments may have longer waits than advertised

2. Amwell

Overview

Amwell (American Well) is one of Teladoc’s primary competitors, offering a robust telehealth platform with strong partnerships among major health systems and insurers. The 2026 platform features improved video technology and an expanded provider network.

Key Features

Provider Network: Amwell’s network includes board-certified physicians, therapists, psychiatrists, and specialists. The platform also connects patients with providers from reputable health systems, which can add a layer of trust and quality assurance.

Telehealth Kiosks: Amwell has partnerships with retail locations and employer sites that offer dedicated telehealth kiosks, providing an option for patients who do not have reliable internet or a private space at home.

Specialty Programs: Amwell offers specialized programs in areas such as behavioral health, chronic condition management, and nutrition counseling.

Pricing

• General medical visit (no insurance): $79-$129 depending on provider level
• Therapy: $99-$149 per session
• Psychiatry (initial): $179-$279
• With insurance: Copay varies by plan

Amwell’s pricing falls in the mid-range. The variability in general visit pricing reflects the option to choose between different provider levels.

Insurance Coverage

Amwell accepts most major insurance plans including Blue Cross Blue Shield, UnitedHealthcare, Aetna, Cigna, and others. The platform also works with Medicare Advantage plans in select states.

Prescription Services

Full e-prescribing capabilities to the patient’s pharmacy of choice. Amwell follows the same regulatory guidelines as other platforms regarding controlled substances.

Wait Times

Average wait time for on-demand general visits is under 15 minutes. Therapy and psychiatry appointments are typically scheduled in advance.

[Affiliate Link: Amwell]

Pros and Cons

Pros:
– Strong partnerships with major health systems
– Flexible pricing tiers for general visits
– Telehealth kiosk options at select locations
– Good behavioral health program
– Reliable video technology

Cons:
– Smaller provider network than Teladoc
– Pricing can be higher at the top tier
– Kiosk availability is limited to certain regions
– App interface is functional but less polished than some competitors
– Specialty availability varies by state

3. Doctor on Demand

Overview

Doctor on Demand, now part of the Included Health platform following a merger, focuses on delivering high-quality video consultations with a carefully vetted provider network. The platform emphasizes the quality of its providers and has built a reputation for thorough, patient-centered care.

Key Features

Provider Vetting: Doctor on Demand screens providers more rigorously than some competitors. Each physician, therapist, and psychiatrist undergoes background checks, credential verification, and patient feedback reviews. This quality-first approach appeals to patients who prioritize provider expertise.

Integrated Care: The Included Health merger enables Doctor on Demand to offer integrated primary care alongside mental health services, creating a more coordinated patient experience.

Medicare Coverage: Doctor on Demand is one of the few telehealth platforms with broad Medicare coverage, making it a strong option for seniors.

Pricing

• General medical visit (no insurance): $79
• Therapy: $129 per session
• Psychiatry (initial): $299
• Follow-up psychiatry: $149
• With insurance: Copay varies; Medicare accepted

Doctor on Demand’s general visit pricing is competitive, and its Medicare acceptance sets it apart for eligible patients.

Insurance Coverage

Major insurers accepted. Doctor on Demand notably accepts traditional Medicare and Medicare Advantage plans, which expands access for the 65+ population. Private insurance coverage varies by plan.

Prescription Services

Full e-prescribing capabilities. Providers can send prescriptions to any pharmacy. Controlled substance prescribing follows standard federal and state regulations.

Wait Times

On-demand general visits typically connect within 15 minutes. Mental health appointments are scheduled in advance, often with availability within 1 to 3 days.

[Affiliate Link: Doctor on Demand]

Pros and Cons

Pros:
– Rigorous provider vetting process
– Medicare accepted (rare among telehealth platforms)
– Integrated care model through Included Health
– Competitive general visit pricing
– Strong patient satisfaction ratings

Cons:
– Smaller provider network than Teladoc
– Psychiatry pricing is on the higher end
– Not available in all states for all services
– Mergers and platform changes have caused occasional service disruptions
– Limited specialist options beyond primary care and mental health

4. MDLive

Overview

MDLive, now operating under the Evernorth health services umbrella (a Cigna subsidiary), provides telehealth services with a particular strength in behavioral health and dermatology. The platform’s integration with Cigna’s health ecosystem gives it a unique position in the market.

Key Features

Dermatology Services: MDLive offers dermatology consultations where patients can submit photos of skin conditions for review by a board-certified dermatologist. This is a notable differentiator, as not all telehealth platforms offer dermatology services.

Behavioral Health: MDLive has invested heavily in its behavioral health offerings, including psychiatry, therapy, and substance use disorder support. The platform matches patients with providers based on clinical needs and preferences.

Chronic Condition Management: Through its Evernorth partnership, MDLive offers programs for managing chronic conditions such as diabetes, hypertension, and asthma.

Pricing

• General medical visit (no insurance): $82
• Dermatology consultation: $75-$129
• Therapy: $108 per session
• Psychiatry (initial): $284
• With insurance: Copay varies; Cigna plans often have lowest copays

MDLive’s pricing is mid-range. Cigna members may see the best value, as the integration with Evernorth often results in lower copays.

Insurance Coverage

MDLive accepts Cigna, Aetna, Blue Cross Blue Shield, Humana, and several regional insurers. Cigna members receive preferential pricing and access due to the Evernorth relationship.

Prescription Services

Full e-prescribing capabilities. The platform integrates with major pharmacy chains and independent pharmacies.

Wait Times

On-demand general visits connect within approximately 15 minutes. Dermatology consultations may take 24 to 48 hours as they are typically asynchronous (photo review). Behavioral health appointments are scheduled in advance.

[Affiliate Link: MDLive]

Pros and Cons

Pros:
– Dermatology telehealth option (unique differentiator)
– Strong behavioral health program
– Chronic condition management integration
– Competitive general visit pricing
– Cigna members benefit from lower costs

Cons:
– Strongest value is for Cigna members; others may find better options
– Dermatology is asynchronous, not real-time video
– Platform interface is less modern than competitors
– Limited specialist network outside of behavioral health and dermatology
– Customer support can be difficult to reach

5. PlushCare

Overview

PlushCare differentiates itself by focusing exclusively on top-tier physicians. The platform requires that all its doctors be graduates of the top 50 U.S. medical schools, which positions it as a premium telehealth option for patients who prioritize physician credentials.

Key Features

Elite Provider Network: PlushCare’s requirement that physicians graduate from top medical schools is unique in the telehealth space. This does not guarantee a better experience, but it provides a quality signal that many patients value.

Weight Management Program: PlushCare offers a structured weight management program that includes medical consultations, prescription management (where clinically appropriate), and ongoing support. This program has become a major growth area for the platform in 2026.

Primary Care Focus: Unlike platforms that try to cover every specialty, PlushCare focuses on primary care, urgent care, and mental health, with an emphasis on building ongoing patient-physician relationships.

Pricing

• General medical visit (no insurance): $119-$149
• Therapy: $149 per session
• Weight management consultation: $129 initial
• With insurance: Copay varies by plan

PlushCare is the most expensive option on this list for uninsured patients. The premium pricing reflects the provider quality requirements and the focus on longer, more thorough appointments.

Insurance Coverage

PlushCare accepts select insurance plans including Blue Cross Blue Shield, Aetna, and UnitedHealthcare. Its insurance network is narrower than Teladoc or Amwell, which may limit its appeal for insured patients whose plans are not accepted.

Prescription Services

Full e-prescribing capabilities. PlushCare providers can prescribe a wide range of medications, with electronic delivery to the patient’s preferred pharmacy.

Wait Times

PlushCare operates primarily on a scheduled appointment basis, with same-day appointments often available. This differs from the on-demand model of other platforms. Patients who prefer knowing their appointment time may appreciate this approach.

[Affiliate Link: PlushCare]

Pros and Cons

Pros:
– Physicians from top 50 medical schools
– Structured weight management program
– Emphasis on ongoing patient-physician relationships
– Same-day appointment availability
– Thorough, unhurried appointments

Cons:
– Most expensive option for uninsured patients
– Narrower insurance acceptance
– No on-demand instant visits
– Limited specialty options beyond primary care and mental health
– Smaller provider network

How to Choose a Telehealth Service

For General Medical Needs

Teladoc offers the broadest access and 24/7 availability, making it the most versatile option for general medical concerns. Amwell and Doctor on Demand are strong alternatives with comparable service quality.

For Mental Health

Doctor on Demand and MDLive both offer strong behavioral health programs. Teladoc has the largest network of therapists and psychiatrists. Patients should consider whether they want an ongoing relationship with a specific provider (Doctor on Demand, PlushCare) or quick access to available providers (Teladoc).

For Seniors

Doctor on Demand stands out for its Medicare acceptance, which is uncommon among major telehealth platforms. Seniors with Medicare coverage should prioritize this option.

For Budget-Conscious Patients

Teladoc and MDLive offer the best value, especially when covered by insurance. PlushCare is the most expensive for uninsured patients but may be worth the premium for those who prioritize physician credentials.

For Skin Concerns

MDLive is the only platform on this list offering dermatology consultations. Patients with skin conditions that may not require an in-person visit can benefit from MDLive’s photo-based dermatology reviews.

FAQ

Can telehealth doctors prescribe medication?

Yes, telehealth providers can prescribe most medications electronically to a pharmacy of the patient’s choice. However, controlled substances (such as certain pain medications, stimulants, and benzodiazepines) are subject to federal and state regulations that may limit or prohibit telehealth prescribing. Each platform follows these regulations, which vary by state.

Is telehealth covered by insurance?

Most major health insurance plans now cover telehealth visits, though coverage details vary by plan and state. Copays for telehealth visits are often lower than in-person copays. Patients should verify coverage with their specific insurance provider before scheduling.

How do telehealth visits work?

Typically, patients create an account, select a provider or request the next available doctor, and join a video or phone consultation. The provider evaluates symptoms, discusses treatment options, and can send prescriptions to a pharmacy. Most general visits last 10 to 20 minutes.

Are telehealth doctors real doctors?

Yes. All five platforms reviewed in this guide employ licensed, board-certified physicians, therapists, and specialists. Providers are credentialed and must maintain active licenses in the states where they practice. PlushCare further requires physicians to be graduates of top 50 U.S. medical schools.

Can I choose my own doctor on telehealth platforms?

Most platforms allow patients to browse provider profiles and select a specific doctor, therapist, or specialist. For on-demand general visits, patients are typically connected to the next available provider. For scheduled appointments, patients can usually choose their preferred provider.

Is my health information secure on telehealth platforms?

All legitimate telehealth platforms are required to comply with HIPAA (Health Insurance Portability and Accountability Act) regulations, which mandate strict protections for patient health information. Platforms use encryption, secure data storage, and access controls. Patients should review each platform’s privacy policy for specific details.

What conditions cannot be treated via telehealth?

Telehealth is not appropriate for emergencies (chest pain, severe bleeding, difficulty breathing, suspected stroke), conditions requiring physical examination that cannot be done virtually (certain abdominal complaints, musculoskeletal injuries requiring manipulation), and procedures requiring in-person treatment. Telehealth platforms typically direct patients to emergency services when appropriate.

Can I use telehealth for my child?

Yes, all five platforms reviewed offer pediatric services. Teladoc has the most comprehensive pediatric coverage, including access to pediatricians for common childhood illnesses. Parents should check with their specific platform about age requirements, as some services have minimum age limits for direct telehealth consultations.

Written by the Complete Wellness Hub Editorial Team. Last updated April 2026. Product prices and availability are subject to change.